1. DEFINITIONS
"you" and "your" means all persons or any of them named on the booking including anyone added or substituted at a later date, and/or the person who has signed the booking form and includes all the people on whose behalf it has been signed.
"we" and "us" means Activepoland.com as a part of LIDO Travel Agency.
"supplier" "representative" means the company or person handling or providing the activity or service on our behalf.
2. PAYMENT
A non-refundable deposit is payable at the time of booking, which will be a minimum of 50 PLN per person unless otherwise stated, and the balance payable in accordance with the product confirmed, which will be stated at the time of booking and at least 6 weeks before departure date. All payments made by credit card will incur a surcharge of 2% of the transaction value. In the event that you do not pay for the product specified within the time limits specified by Activepoland.com we reserve the right to cancel your booking on your behalf, or not to confirm the final booking with the operator, in either case without further notification to you. If this occurs then the initial deposit will not be refundable and the balance of any further money paid by you for the travel product will be dealt with in accordance with the operator's terms and conditions and any applicable law.
3. YOUR FINANCIAL PROTECTION
We are the member of Lower Silesia Chamber of Tourism since 1993 year. Travel organizer licence UKFiT no. 0697. Insurance policy Signal Iduna.
4. CANCELLATION/CHANGES
By You
All cancellations must be received in writing immediately. Cancellation charges are as follows (except for flights bookings):
0-14 days before travel date – 100% - loss of hotel payment
15-29 days before travel date – 50% - loss of hotel payment
less than 30 days before travel date - loss of deposit
If you only cancel part of your booking or decrease the number of people in the party then any relevant refund will only be paid once the entire booking has been recalculated and any changes in price taken into account.
All payments made in respect of flight bookings are non-refundable at any time.
Where possible we will endeavour to accommodate any reasonable request to change your booking. Where your travel arrangements depend on a certain number of people and your change involves a change to the number of people in your party the price for the entire booking will be recalculated on the basis of the new party size. Where we are not able, at our discretion, to help you in respect of your request to change your booking and you are not prepared to proceed with your travel arrangements as booked this will be treated as a cancellation and you will have to pay the cancellation charges set out above in this paragraph.
By Activepoland.com
Although it is unlikely that we will need to make changes or cancellations we reserve the right to do so at any time. Most of these changes will be minor and due to circumstances beyond our control. We shall inform you of such changes as soon as possible and offer an alternative of a comparable standard, if available. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. Very rarely, we may be forced by "force majeure" to change or terminate any part or all of your booking either immediately before or after departure. If this situation does occur we will not make any refunds unless we obtain refunds from our suppliers, nor can we pay any compensation or meet any costs or expenses you incur as a result.
5. FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these booking conditions, "force majeure" means any event, which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
6. BEHAVIOUR
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with your own and the other party's legal costs) as a result of your actions. We expect our clients to have consideration for other people. if, in our reasonable opinion, or in the opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without your prior notice, to terminate the booking of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
7. COMPLAINTS
If you are dissatisfied with the services provided by us or our representatives please inform the relevant supplier immediately. If your complaint is not resolved locally, please follow this up within 7 days of your return home, no complaint will be accepted after this time and you will be deemed to have been fully satisfied with all parts of the booking made by us. Failure to notify the supplier immediately whilst on your trip may deprive us of the opportunity to rectify the complaint whilst you were away and this may effect your rights under this contract.
8. LIABILITY
The contractual terms and conditions of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms which may limit or exclude liability to you for certain events. In respect of activities arranged by us, as part of your travel arrangements, we act as a organizer. We therefore exclude all liability for any aspect of the activity arrangements and, in particular, liability for any loss, personal injury or death, unless you agree to pay an insurance, we inform you before arriving. Where activities are indicated as being available it is not intended that this should be taken as a recommendation to take part. We neither own nor operate these facilities and therefore cannot and do not provide assurances that they are maintained or operated with customers safety in mind. Please note that some activities may also be considered "hazardous pursuits" by insurance companies and may require a premium if you wish to be adequately covered by the policy you decide to take out.
Our obligations, and those of our suppliers providing any service or facility included in your holiday, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them and to do so with reasonable skill and care. You must show that reasonable skill and care has not been used if you wish to make any claim. Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your holiday may involve. Sometimes these standards will be lower than those which would be expected to be found in the UK. The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply or, if there are no applicable local regulations, if they are reasonable when compared to the local standards and customs.
9. LATE ARRIVALS / DELAYS
It is your responsibility to arrive at all departure or pick-up points at the time specified in the tickets and/or itineraries supplied by Activepoland.com. We will not accept responsibility for the consequences of late or non-arrival as specified above and no money will be refunded if you miss any part of your weekend as a result.
10. PASSPORTS, VISAS, HEALTH REQUIREMENTS AND DRIVING LICENCES
You are responsible for the provision of necessary valid documents required for your trip including visas.
11. INSURANCE
You have a standard insurance in Signal Iduna covering: medical expenses (10.000 EUR) and cover the sudden and unexpected effects of an accident (7.000 EUR). We strongly advise all customers to have additional travel insurance in place as soon as a booking is confirmed, including cover for any activities considered "hazardous pursuits" included in your holiday.